FAQ

All prices are in AUD $

SHIPPING

Yes, we ship worldwide using discreet black hero eco packaging via Australia Post (except pride apparel + home & living). 

At checkout choose between no tracking or tracking to ensure peace of mind and safe delivery to you. Your tracking number will be sent to you once your parcel has been shipped.

Australian postage from $3.95 and Rest of World from $11.

International customers will be responsible for any customs/import fees or taxes in their own countries. 

Delivery time does not include Saturday, Sundays or Public Holidays. Postage is still being affected by Covid-19, so local can take up to 10 days & international up to 28 days. 

PAYMENTS

We accept PayPal, AFTERPAY or approved credit cards at checkout. 

RETURNS/EXCHANGES

Please take the time to choose your items carefully as we do not offer exchanges or refunds if you simply change your mind. However, if the goods are faulty we will meet our obligations under Australian Consumer Law.

If you encounter an issue or your products do not arrive in perfect condition, you can return your unused, unopened item within 3 days of receiving your order. Please contact us at hey@twobridespresents.com explaining the issue with photos.

DAMAGED/FAULTY ITEMS

All items are packed with love & care. In the unlikely event that you receive an item that is damaged, then please email us immediately and we will happily replace or refund your items.

PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us because you have placed an order in the past. Unless you want to receive our newsletter of course!

MADE TO ORDER

Greeting cards, prints & stickers are shipped within 5 business days

3D accessories production time is 10-15 days with customs taking a lil longer. 

Clothing and home & living estimated shipping delivery for express is 7-14 days and standard is up to 25 days.

THANKS HEAPS FOR SUPPORTING OUR SMALL BIZ. WE LOVE YOU X